Product Disclaimer

JEWELLERY DISCLAIMER

We work with several amazing jewellery designers and craftsmen both in Australia & Europe, who produce some beautiful, quality pieces. But as jewellery is delicate and often utilising precious metals and stones, it is important that it is looked after carefully.

In the event of a fault or breakage, we will try our best to remedy the situation by referring the issue back to our Craftsmen & Goldsmith.
Due to the unique and delicate nature of jewellery please note that our supplier’s individual warranty & return policies may vary.
Please consider the following as a guide when considering purchasing our jewellery:

Manufacturing fault

In the event of a manufacturing fault we will refer back to the original supplier who will usually be able to provide a repair or replacement.
Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods.
Proof of purchase is required.

Manufacturing faults do not include:

• Chipped, cracked or broken gemstones and inclusions.
• Broken chains.
• General wear and tear including jewellery that has bent out of shape or oxidised (tarnished).
• Plating or oxidised ‘antique’ finish that has worn off. Plating is a metal coating that is bonded electronically or chemically to a base metal to give a different colour or finish – ie. Gold Plate. Some manufacturers will plate with a heavier thickness than others and so it may last longer, but please be aware that plating will eventually wear down over time, depending on use etc. Oxidising is a chemical process often used to give a darker ‘antique’ or ‘vintage’ effect to metal. This finish may also wear or rub off over time.
  If you would like any of the above repairs made, we can assess the damage and will let you know the cost before proceeding.

Repair

If your jewellery arrives damaged, we are happy to refund, repair or exchange. We provide a 2 month warranty period for Salau  where we will repair the item at no cost except for the postage to us and back to you. We will replace or repair your jewellery after our jeweller has ascertained that it is the manufacturer’s fault. Please notify us within the warranty period via email to hello@salau.com.au providing the images of the fault or damage.

When returning it back to us, please include a prepaid post satchel that has been addressed to yourself with a suitable address. Include a copy of your purchase invoice with the return shipping receipt. We will reimburse your shipping fee once we have established that it was the manufacturer’s fault.

We cannot repair of refund jewellery that has been damaged because of wear and tear, misuse and jewellery that has not been cared for. For example, chipped, snapped, bent out of shape and or continuously worn in saltwater.

Care & Cleaning

Respect your jewels and they will respect you! Please note that wear and tear in the course of normal use is not considered a manufacturing fault. Jewellery is precious and you are responsible for its care.
Jewellery, gem stones and crystal items are delicate and should be handled carefully. Protect it from chemicals (hair spray, perfume, nail polish remover, chlorine, detergents, lotions etc.) direct sunlight and objects that may damage or cause scratches or dents.

Jewellery that is plated or with certain finishes applied may age or wear back over time. Stones and inclusions are delicate and may chip if not carefully worn. Rings and pendants may break or bend out of shape if mishandled. Crystal stones breaking from mishandling is not considered a manufacturing fault.
Sterling silver is best cleaned with a professional jewellery cleanser, read our care instructions before use.

Clean plated, costume items and delicate gemstones with a soft cloth or mild jewellery cleanser (check before use), do not use silver polish or strong metal cleaners.

Orders

Unless previously arranged, all orders are FINAL and cannot be exchanged or refunded (unless accepted by the craftsmen as faulty) – so please choose carefully. Simple change of mind is also not accepted for refund.

• DO NOT wear your keepsakes in the water, salty water.
• gift vouchers are NON refundable

Returns

We offer store credit on change of mind returns if the item has not been worn.

Kindly contact us via email on hello@salau.com.au within 7 days of receiving your purchase including your order number and a description of what you want to return. Please note we are unable to accept returns for pierced jewellery or hair clips for hygienic reasons.

Please note, shipping fee will be charged for exchanges.

We also reserve the right to not repair or to add a cost to any goods returned after the warranty period.

Please note, SALAU cannot take responsibility for loss of returned goods through shipping post.

BAGS & TOTES DISCLAIMER

All SALAU bags are made in Morocco & Madagascar from local women artisans. We are proud to work with life long artisans whose mission is to save their heritage craft from vanishing in Morocco. These talented women carefully hand weave each bag from scratch in Morocco & Madagascar using locally harvested materials. They meticulously hand saw each and and every sequin individually into our bags making each bag completely unique. They may have small imperfections but that is signature of handcrafted pieces. Since each bag is made by hand, no two bags are exactly the same!
By making and selling straw bags these artisans are able to support their families and pass down this art to future generations. With your purchase of SALAU bag, you are able to help improve the lives of these artisans and their families!

Returns

All our straw bags are handmade, hand woven and hand sequinned, stitched (where applicable). They are subject to small imperfections. Due to the delicate nature of bags, we do accept returns.

With that said, we are proud to have build our company on honesty, integrity and respect, but above all, one that values our customers! We promise to uphold the highest standards of customer service so if you are unsatisfied with your purchase or feel kit was damaged upon arrival, please contact us via hello@salau.com.au or drop us a note in the “contact us” section of our website within 7 days of receiving your purchase.

Any exchanges must be shipped to SALAU return department and postmarked within 14 days of being delivered. If the period of 14 days has lapsed since the purchase, we can’t unfortunately offer you a refund.

Original shipping fees are non-refundable and return shipping is the responsibility of the customer. We are not responsible for any packages lost or missing in the shipping process.

REFUND

REQUIREMENTS:

The following criteria must be met to qualify for refund:

• Product is defective
• Product is not as described
• Product must be unused
• Product must not be damaged